Claims

We recognise the need to offer a service that brokers and their customers can rely on.

We pride ourselves on having competent, focused and motivated claims handlers, and we offer:

• A wholly UK based total claims management service, from initial notification through to settlement.
• An experienced and empowered team of claims technicians so that customers can always speak to someone with authority and knowledge throughout the lifetime of their claim.
• A structure that allows the escalation of more complex claims and issues to claims controllers who possess high levels of technical skill.
• Clear and consistent guidance and advice for claimants about how their case is progressing and likely timescales.
• Service monitoring to ensure we are achieving the high standards we set for ourselves. We track daily, weekly, monthly and annual trends to allow us to plan for the future and ensure that we keep our customers happy.