Claims Advisor

Job Title: Claims Advisor

Reports to: Claims Team Leader

Department/Area: Claims

Location: Letchworth

Broad Band: D

JOB PURPOSE

To provide a first-class level of claims customer service to all members, companies, hospitals and medical specialists, Providers and business partners primarily by telephone but also by correspondence if required.

KEY RESPONSIBILITIES

To respond to all Claims telephone calls within defined service guidelines.
To provide accurate information either verbally or in writing, within the Data Protection Act guidelines, in response to queries raised by members, companies, brokers, hospitals, medical specialists and any other caller to the company, by accurately interpreting data available within the company rules and benefits.
To work along side others in the business to respond to customer needs where you do not directly have the expertise to answer particular queries.
Administer all claims effectively and accurately in accordance with defined procedures.
Liaise with Hospitals and the medical profession ensuring that charges are fair and reasonable
To assist other members of the Claims Team as required with various associated administrative tasks.

Person Specification

	Essential	Desirable
Qualifications	Previous experience in a telephone based customer service environment. High levels of accuracy and attention to detail.	Knowledge of the Insurance Market
Experience	Must have a strong Customer Focus, excellent Communication skills – both verbal and written Highly professional attitude and a Flexible Team player.	Previous experience in a similar role within PMI
Knowledge	Knowledge of Word and Excel.	Knowledge of insurance principles
Level of autonomy	Ability to organise own workload and prioritise effectively

How to Apply

We are committed to the principle of equal opportunity in employment. The Company is opposed to any form of less favourable treatment, whether through unfair, inconsistent direct or indirect discrimination, accorded to employees and applicants for employment on the grounds of sex, sexual orientation, marital or parental status, disability, race, religion or belief, age, creed, colour, nationality, ethnic or national origin.

Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of the offence.