Claims Advisor

Job title: Claims Advisor

Reports to: Claims Team Leader

Department/area: Claims

Location: Portsmouth

Broadband: 5

This information is provided as a guide only and is not contractual.

About this role

To manage claims (including new claims notifications and telephone enquiries) from our Insured and Third Party customers, achieving customer service and productivity standards and embracing agreed best practice and regulatory requirements.

Key accountabilities

To be responsible for: 

• Managing claims to the highest level of technical competence whilst adhering to Best Practice for all aspects of technical claims handling.
• Handling telephone enquiries regarding new and existing claims to the highest level of technical competence, operating within personal authority level set, whilst adhering to best practice for all aspects of claims handling.
• Adhering to the set quality standards and feeding back any issues which may contribute to the development of such standards.
• Delivering high levels of productivity and customer service, in line with agreed standards, while adhering to stated best practice.
• Any other ad hoc duties within your capabilities that are relevant to the job and reasonably requested of you by your manager

Dimensions

The key dimensions for this role are:

• Direct reports: N/A
• Overall staff under control: N/A
• Budget authority: No.
• Claims handling/settlement authority: Refer to individual Claims Authority Document.
• Claims cheque inputting/authorisation authority: Refer to individual Claims Authority Document.
• Authorisation authority (ordering/invoices): N/A.
• Key internal contacts: Claims staff at all levels within own location. Underwriters.
• Key external contacts: Policyholders, brokers, third parties, insurance companies, garages, appropriate specialists, suppliers.
• Any other dimensions: None.

How to apply

Equal opportunity statement

We are committed to the principle of equal opportunity in employment. The Company is opposed to any form of less favourable treatment, whether through unfair, inconsistent direct or indirect discrimination, accorded to employees and applicants for employment on the grounds of sex, sexual orientation, marital or parental status, disability, race, religion or belief, age, creed, colour, nationality, ethnic or national origin.

Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of the offence.