Claims Services Advisor - Personal Injury
Job title: Claims Services Advisor - Personal Injury
Reports to: Claims Service Team Leader
Department/area: Claims
Location: Portsmouth
Broadband: 5
This information is provided as a guide only and is not contractual.
Job purpose
To investigate, quantify, reserve and settle claims within a given line of business in the most cost effective way, achieving customer service and productivity standards and embracing agreed best practice and regulatory requirements.
Key accountabilities
To be responsible for:
- Controlling your own portfolio of claims to the highest level of technical competence whilst adhering to Best Practice for all aspects of technical claims handling.
- Settling claims and operating within personal authority level set and highlighting relevant issues e.g. significant potential/reserve increases, etc. to your line manager.
- Adhering to the quality standards set by Senior Management and feeding back any issues which may contribute to the development of such standards.
- Delivering high levels of productivity and customer service, in line with agreed standards, while adhering to stated best practice.
- Acting as a referral point, providing guidance and support to lesser experienced members of staff, customers and service providers.
- Assessing the impact of changes in law, new product lines and/or initiatives on claims and reporting concerns and/or suggested improvements to your line manager in order that Best Practice procedures are developed to reflect such changes.
- Any other ad hoc duties within your capabilities that are relevant to the job and reasonably requested of you by your manager.
Dimensions
The key dimensions for this role are:
- Direct reports: N/A
- Overall staff under control: N/A
- Budget authority: No.
- Claims handling/settlement authority: Refer to individual Claims Authority Document.
- Claims cheque inputting/authorisation authority: Refer to individual Claims Authority Document.
- Authorisation authority (ordering/invoices): N/A.
- Key internal contacts: Claims staff at all levels within own location. Underwriters.
- Key external contacts: Policyholders, brokers, police, third parties, solicitors, insurance companies, suppliers.
- Any other dimensions: None.
Essential competencies
- Customer Focus.
- Quality Focus.
- Commercial Awareness.
- Drive & Energy.
- Team Work.
- Self Development.
Technical skills required
Essential
- Ability to demonstrate understanding of technical claims procedures appropriate to the level of the role.
Desirable
- Ability to demonstrate knowledge of VAX, Progen, Prostar and other claims IT systems.
- Ability to demonstrate knowledge of claims-related insurance legal process.
- 3 years claims handling experience in relevant line of business. Ability to demonstrate knowledge of FSA and regulatory compliance.
Circumstances
The job will travel to other locations and external meetings, seminars and/or conferences, on occasions involving overnight stays.
How to apply
Equal opportunity statement
We are committed to the principle of equal opportunity in employment. The Company is opposed to any form of less favourable treatment, whether through unfair, inconsistent direct or indirect discrimination, accorded to employees and applicants for employment on the grounds of sex, sexual orientation, marital or parental status, disability, race, religion or belief, age, creed, colour, nationality, ethnic or national origin.
Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of the offence.
