Claims Technical Leader
Job Title: Claims Technical Leader
Reports to: Claims Technical Manager
Department/area: Technical Claims
Location: Portsmouth
Broadband: 4
Job purpose
To contribute to technical claims handling plans, supporting Groupama’s claims philosophy and strategy. To provide technical leadership and support to the claims teams ensuring the technical integrity of claims handling, analysing performance and managing referrals in line with agreed best practice and regulatory requirements.
Key responsibilities
- Acting as a referral point, providing guidance and support to lesser experienced members of staff, customers and service providers.
- Assessing the impact of changes in law, new product lines and/or initiatives on claims and reporting concerns and/or suggested improvements to your line manager in order that Best Practice procedures are developed to reflect such changes.
- Assisting the continual development of Best Practice for all technical aspects of claims processing across own teams, and undertaking effective monitoring of performance/competence, in order to ensure that at all times, case reserves accurately reflect the company’s likely ultimate liability and settlements are minimised in line with the equitable discharge of Groupama’s obligations.
- Developing the desired relationships with other Company and Claims functions, ensuring effective two-way communication both internally and externally between own unit and customers, staff, service providers and regulatory authorities.
- Assisting the development and maintenance of appropriate IT systems for own teams by communicating requirements and problems to own manager.
- Undertaking site visits, attending meetings e.g. Credit Hire contact meetings, etc. as required in the course of claims handling, highlighting particular claims market or individual case issues or areas of concern to your line manager.
- Supporting and maintaining a clear and appropriate apportionment across your own team, of the responsibilities given to you so that appropriate systems of monitoring exist and FSA regulatory compliance is achieved.
- Assisting the development of mechanisms for adequate, documented processes to be in place which monitor and control your teams operations.
- Any other ad hoc duties within your capabilities that are relevant to the job and reasonably requested of you by your manager.
Dimensions
| Direct reports | N/A. |
| Overall staff under control | N/A. |
| Budget authority | No. |
| Claims handling/settlement authority | Refer to individual Claims Authority Document. |
| Claims cheque inputting/authorisation authority | Refer to individual Claims Authority Document. |
| Authorisation authority (ordering/invoices) | N/A. |
| Key internal contacts |
Claims staff at all levels. Relevant Underwriters. Accounts department. Appropriate specialists. |
|
Key external contacts |
Policyholders, Brokers, Third Parties, Solicitors, CHO’s, AMC’s.. |
| Any other dimensions |
This Job Description is provided as a guide only and is not contractual
Closing Date Thursday 25 March 2010
We are committed to the principle of equal opportunity in employment. The Company is opposed to any form of less favourable treatment, whether through unfair, inconsistent direct or indirect discrimination, accorded to employees and applicants for employment on the grounds of sex, sexual orientation, marital or parental status, disability, race, religion or belief, age, creed, colour, nationality, ethnic or national origin.
Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of the offence.
