Existing customers
This section has been created especially for our existing customers. Here you can get in contact with the right person or find out how to make a claim.
Make a claim
We understand that for many people making a claim can be a stressful time. But don't worry, our claims team is here to help you. Please tell us which product you have so we can tell you how to make a claim.
Amend or renew your policy
If you need to renew or make a change to your insurance policy, please speak to your broker in the first instance and tell them exactly what you need. They will then take care of everything for you.
Complaints procedure
We are committed to delivering the highest standards of customer care. However, if you are not satisfied with the level of service you receive, please see our complaints procedure.
Customer feedback
At Groupama, we take your feedback on our service very seriously. As part of this process we often ask our claimants to rate the service that they have received through postal surveys and also online.
Motor Insurance Database
This section has been designed to help our Motor Trade policyholders to comply with the requirements of the Motor Insurance Database (MID) and so fulfil their obligations under the terms of the Fourth EU Motor Insurance Directive and the associated UK legislation.
