Travel insurance contact details
If you would like to talk to us about your travel insurance policy or claim, you can contact us by phone, post or email.
If you're unhappy with any part of our service, please see our complaints procedure
Claims
Call us on 0870 850 0181 as soon as possible. You can do this at any time of the day.
Opening hours: 9am-5pm weekdays
Write to us:
CIL Ltd
PO Box 1037
Oakleigh House
14 -16 Park Place
Cardiff
CF11 1HU
In the event of serious bodily injury or illness, notify Cega Emergency Services by telephone on +44 1243 621060 as soon as possible and in any event before any alternative travel or accommodation arrangements are made should these become necessary.
Call charges to 0870 numbers reduced
From 1st August 2009 calls to any 0870 numbers will be charged
at the same rate as calls to 01 or 02 numbers. In addition,
inclusive minutes packages on landlines will also include calls
to 0870 numbers. These charges will not apply to calls from mobile
networks which may cost more.
Policy enquiries
If you need to renew or make a change to your insurance policy, please speak to your broker in the first instance and tell them exactly what you need. They will then take care of everything for you. Alternatively contact us.
Call us: 0870 241 6182
Fax us: 020 7264 2864
Opening hours: 9am-5pm weekdays
Write to us:
PA and Travel Underwriting Team
6th Floor
One America Square
17 Crosswall, London
EC3N 2LB
